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Consultancy
ISO20000
Assessment
This customised assessment supports your IT organisation in
improving service quality. The assessment results serve as the basis
for a continuous improvement program and facilitate adoption and
achievement of ISO/IEC20000 certification. CTG supports the
improvement effort through ISO/IEC20000 awareness workshop sessions,
implementation or adaptation of IT processes, and tool selection and
implementation.
ITSM Process Assessment
The overall goal of the assessment
is to help your IT organisation improve service quality and support
continuous improvement programs. An
IT service management assessment delivers:
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A complete,
objective picture of the
current IT processes that pinpoints their strengths, weaknesses, and
maturity
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Tangible,
feasible suggestions for improvement, including quick wins
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A realistic plan for implementing
the improvements
Vista Readiness
Assessment
CTG offers 1-15 days of Vista deployment planning services based on
the Microsoft DDPS program. This service introduces the most
advanced techniques, processes and tools for your company, based on
your unique needs, preparing you for your Microsoft Vista and Office
2007 desktop environment.
ITSM Process Design
Effective IT
service management is a key differentiator for IT-intensive
companies in competitive markets that are heavily dependent on IT.
CTG's quality and project approach helps your IT staff achieve a
higher level of maturity in IT processes, resulting in greater
efficiency and control. Your organization's service management
processes will be improved, documented, deployed, and anchored in
your daily operations. If necessary to support streamlining of IT
processes, our experts work with you to evaluate, select, and
configure appropriate tools. CTG considers its work done only when
you have formally signed off on each project.
ITSMBoX
 ITSMBoX is CTG's answer to your needs for a pragmatic approach for process
implementations. We have consolidated our in-house ITIL Service
Management knowledge with 40 years years of process consultancy
experience into a web-based interface. The ready-to-use processes
are combined with a roles and responsibility description, RACI
matrix and lots of built-in 'tips and tricks', which guarantees a
quick and successful implementation. The process representation
using BPMN provides a clear and concise view, easy to adapt to your
needs.
ISO 20000 Workshop
This one-day workshop, delivered at your workplace, includes
presentations and coaching that raises awareness of ISO20000
standards to enable the IT organisation improve its service quality
as part of a continuous improvement program.
ITSM Process
Workshops
The workshops identify and establish the major elements of your IT
processes. The workshop 'three-step' approach is tailored to your
organisation and covers intake interview, workshop and report
delivery.
Apollo XIII
'Apollo 13: an ITSM case experience' is an intensive one-day
training course in which ITIL concepts and processes are not only
explained, but also experienced by the course attendees through the
use of an interactive game, with training simulating 'real-life'
situations taken from the Apollo 13 mission. Course attendees work
in teams, playing the roles of the mission operations ground crew
charged with bringing the crippled craft and its crew safely home.
IT Intelligence
Many IT managers
struggle to demonstrate their contribution to strategic initiatives
to corporate management. IT Intelligence services help close the gap
between the IT department, operational business units, and corporate
management on several levels. Our service is built around BI
solutions that extract and centralise data from operational IT
management systems and measure it against predefined goals, enabling
you to view data from multiple angles: e.g., a customer angle
(Service Level Agreements) or an ITIL angle (capacity management).
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Sourcing
Service Desk Services
The service desk acts as the ‘ambassador’ for your organisation’s ICT department and its performance reflects on your IT organisation
as a whole. CTG service desk support focuses on what is important to
you, at any level of responsibility and complexity, including
availability of call agents, customer perception of the service
desk, improvement of first-call resolution rate, or implementation
of service level management. We can help you set up a service desk
from scratch, integrate existing service desks, analyse and optimise
your service desk performance, or operate the service desk for you.
ITSM Process
Management and Execution
Many
organizations struggle with the start-up of process-oriented
workflows. Process owners are appointed, but the day-to-day workload
prevents an intensive launch of the new process or
procedure. CTG’s experienced professionals can assist with start-up,
staffing, or coaching of ITIL processes at either the management
or execution’ level, while process ownership stays within your
organization. Areas of expertise include service support processes, service delivery
processes, and application management.
Server
Management
Backed by years
of hands-on experience, CTG provides comprehensive
services that concentrate on life cycle management tasks that
include enhancement of server standardisation, daily server
maintenance, server upgrades or installation, decommissioning of
outdated systems, software packages, and virtualisation in
Microsoft, Unix, and LInux environments.
Desktop Management
Backed
by years of hands-on experience, CTG’s Desktop Management
services provide you with a start-to-finish solution focused on
supporting and maintaining the end-user infrastructure. In addition
to the technical aspects of your desktop management, our services
address integration and cooperation with local or global helpdesks,
use of ITIL-based processes, and training for both IT support groups
and end-users.
Identity Management
Wouldn’t it be great to have the provisioning/
de-provisioning process automated and controlled by a powerful
workflow engine while giving users control over their accounts and
passwords and freeing your service desk staff for other activities?
Flexible
reporting lets you control access to your organisation's
business-critical IT resources.
CTG's
Identity Management services are backed by strong partnerships with
IBM and Microsoft.
Migration Services
CTG migration
services encompass both server and desktop upgrades. Besides Windows
desktops and servers, we concentrate on Unix server and
virtualization. In addition to the technical aspects of your
migrations, our services focus on internal marketing and user
communication, management, and the IT department. Our services are
backed by our dedicated practice in Testing.
IT Technology
Implementation
CTG services implementation services are backed by
strategic partnership with companies such as:
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