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CTG's financial services
provide strategic management and information technology consulting solutions that help clients realize the benefits of strategic financial management through the competitive use of business processes and technology.
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CTG HealthCare Solutions
delivers application, integration, consulting, and IT management solutions that enable healthcare institutions and related organizations to maximize the potential of their information systems to achieve their financial and clinical objectives.
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Testing
CTG testing specialists organize test projects, select and implement the best test tools, evaluate test processes, and organize training.
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Information Security
CTG’s wide range of information security solutions support the maintenance of secure and confidential enterprise information, achieve regulatory compliance, and protect your vital information and technical assets.
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Life Sciences
CTG helps clients achieve both regulatory compliance and corporate business goals through a strategic approach to validation that is grounded in solid business principles and tailored to each company’s specific requirements.
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CTG's health insurance services
enable health insurance clients to gain and maintain competitive advantage.
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Logistics
CTG business solutions optimize the enterprise-wide management of inventory, resources, and facilities. Our customized, distribution management systems heighten productivity, increase revenues, and reduce operational costs by an average of 30%
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Manufacturing
CTG helps manufacturers compete more effectively through the creative application of information technology, enabling them to reduce inventory costs, enhance customer loyalty, develop products and services more efficiently, and reduce operating costs.
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EC/EDI
CTG’s EC/EDI Practice helps clients achieve EDI compliance with their customers, suppliers and regulatory agencies and implement electronic commerce transactional solutions to meet the demands of the current marketplace.
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IT Solutions
CTG plans, designs, implements, and maintains a full range of IT solutions for our clients. Our consultants help clients assess and evaluate their business strategies, operations, and processes to achieve measurable improvements in business performance using IT.
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Application Management
services include support for single or multiple applications; systems maintenance, enhancement, development, and integration solutions; and facilities management. Our expertise in transitional outsourcing supports special projects or provides backup for internal IT resources.
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IT Staffing
CTG recruits, retains, and manages IT talent for organizations with multiple locations, high-volume IT requirements, and preferred vendor environments. Our staff augmentation capabilities serve clients with intermittent or low-volume staffing needs.
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CTG ensures the consistent delivery of the highest-quality application management outsourcing services through proprietary best practices formally defined in our global quality system.
CTG is among the first in our field to have designed and implemented a comprehensive Total Quality Management (TQM) program. Our program, called Innovations in Quality (IQ), guides our employees worldwide in qualifying opportunities, delivering projects on time, hiring the right professionals, and ensuring that client requirements are fully satisfied.
CTG has earned company-wide ISO 9001 certification that is formally assessed every six months by an independent auditor, the Bureau Veritas Quality International (BVQI). Our software development practices have been independently assessed to level 3 on the Software Engineering Institute’s Capability Maturity Model (CMM), an accomplishment that is achieved by only 17% of companies applying for a formal assessment.
Quality Processes: Client Values
CTG applies these ISO 9001 certified quality processes to every application management outsourcing engagement:
- Engagement Management: Client expectations beyond those specified in the contract are addressed through the use of regular service quality assessments. We understand that expectations change, and that success goes beyond simply meeting contractual obligations.
- Recruiting: Our proactive approach to finding, qualifying, and deploying the best IT professionals ensures that the right people are mobilized for each client engagement and that they possess the necessary technical skills, as well as compatibility with the client’s corporate culture.
- Career Development: Our focus on retaining the right people through ongoing education and market-based compensation practices minimizes staff turnover and maintains client application knowledge.
- Performance and Service Level Agreement Reporting: The agreed-upon service levels are tracked and reported on a regular basis, and adjusted as appropriate to ensure that performance and service levels are continually aligned with client business objectives.
- Transition: CTG works to ensure a seamless transition of management responsibilities from the client to CTG. Our processes are designed to minimize risk, make the most effective use of client staff time, and deliver usable application documentation.
- Production Support: Consistent use of defined processes ensures a rapid and consistent response to day-to-day production challenges, while ongoing problem tracking and causal analysis uncover the root causes of recurring problems.
- Modification and Enhancement Development: Our processes—assessed to SEI CMM
Level 3—govern the definition of requirements from users;
approvals; the analysis and design of changes; the standards that
will guide coding, testing requirements, and procedures; and the
promotion of changes.
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